TopStay Bergamo is located in an exclusive and very safe residential area. The apartment is equipped with a reinforced security door and a private safe at your disposal. Additionally, the property has video surveillance cameras in the external common areas to ensure your peace of mind.

No, we manage the property privately without a VAT number. For this reason, we cannot issue a commercial invoice, but we will be happy to provide a rental receipt valid for your expense report.

Yes, the City of Bergamo tourist tax is not included in the price. To calculate the exact amount, go to the main menu at the top of our website and click on \"Calcolo Tassa Soggiorno\": you will find an automatic calculator that is very easy to use.

Changing dates depends on the rate chosen. For the \'Non-Refundable\' rate, dates cannot be changed. For the \'Flexible\' rate, changes are subject to availability and may require a price adjustment.

We offer two rates: a \'Non-Refundable\' rate at a discounted price with no cancellation option, and a \'Flexible\' rate (slightly more expensive) that allows free cancellation within the terms shown during the booking process.

To ensure the peace of the neighborhood, we kindly ask you to avoid loud noises and shouting between 10:00 PM and 8:00 AM. Parties or events are not allowed.

Yes, Bergamo\'s tap water is excellent! It is safe, strictly monitored, and great to drink. You can comfortably use the tap water, also helping us reduce plastic waste.

You will find a kitchen equipped with pots, pans, plates, cutlery, and glasses. We also provide placemats, salt, sugar, and oil. An espresso machine that also dispenses hot water is available, with complimentary coffee pods.

We know that accidents happen. Minor damages will not be charged, provided they are reported to us before check-out. By notifying us promptly, you help us fix everything in time for the next guest. Thank you for your honesty!

As this property is privately managed, we are not legally authorized to provide extra services, meals, or cleaning during your stay. You will find the apartment ready and sanitized upon arrival.

We are sorry, but pets are not allowed inside the property. Thank you for your understanding.

Prices include overnight stay only. The city tax is not included (to be paid separately), and no extra services or meals are provided.

Check-out is very simple: by 10:30 AM, please make sure you have turned off the lights and air conditioning, close the door tightly, and send us a message on WhatsApp.

To respect the environment, we follow waste sorting rules. You will find separate bins under the sink and detailed instructions in the house manual.

Yes, you will find a latest-generation Smart TV in the apartment. You can access your favorite streaming services independently.

For your comfort, we provide a premium amenity set including oral hygiene and shaving kits, slippers, and soft cotton towels. You will also find an espresso machine with a wide selection of coffee blends.

For luxury brands, visit the Sentierone and Via XX Settembre in the lower city center. For artisan shops and local products, explore the historic streets of the Upper Town.

It is the San Vigilio Castle, located above the Upper Town and reachable by funicular. From there, you will enjoy a 360-degree view of the mountains and the entire city.

They are the Venetian Walls, a UNESCO World Heritage site. We recommend walking along them at sunset to enjoy a breathtaking view of the lower city and as far as Milan.

You are close to the Parco dei Colli. We recommend a walk to the Monastery of Astino or a hike to the Madonna della Castagna for a full immersion in nature.

Don\'t miss the Accademia Carrara, one of Italy\'s most prestigious art galleries, and GAMeC (Modern Art), located just a few minutes away by bus. In the Upper Town, visit the Cathedral Treasure Museum.

To ensure silence and rest for all guests, please use the washing machine only between 8:00 AM and 10:00 PM.

Each room has a digital wall thermostat. Please keep the windows closed when the system is running to avoid waste and ensure maximum comfort.

The property is close to the Parco dei Colli di Bergamo, ideal for nature walks or for reaching the Monastery of Astino, a magical place where you can have dinner or an aperitif.

Yes, for those who enjoy walking, you can go up through the Valverde district or the characteristic \"Scalette\" (historic stairways) which offer breathtaking views of the city.

The closest pharmacy is \"Farmacia Valtesse\" at Via Ruggeri da Stabello 57, located about 100-150 meters away (a 2-minute walk). \"Farmacia Venturini\" is also nearby.

The Line 7 and 9 bus stop is just a few steps away. The new TEB tram stop (Line T2 - Pontesecco/Ruggeri da Stabello stop) is only 50 meters away, ensuring a fast connection to the city center and the train station.

No, smoking is strictly forbidden inside the apartments to ensure the comfort of all guests and the safety of the property.

You can take the Line 1 bus (near the property) or take a scenic walk to the Funicular. Alternatively, you can walk up through the beautiful \"Scalette\" (stairways).

The nearest supermarket is Carrefour Express or Lidl, both located a short distance away.

For an authentic and home-style experience, we suggest \"Trattoria da Giuliana\" in the city center or the restaurants in Città Alta (Upper Town).

The password is listed on the welcome sign inside the apartment. The connection is high-speed fiber optics.

You will receive two codes via WhatsApp: one for the external gate and one for the apartment door. Just enter them on the keypad; no physical keys are needed.

Each unit is equipped with adjustable air conditioning, a private safe for your valuables, and a washing machine for free use.

Access codes for the main gate and your apartment will be sent to you via WhatsApp or Email 24 hours before your arrival.

No, the property does not have an elevator. The apartments are accessible only via stairs.

Check-in is available from 2:30 PM via access codes sent via WhatsApp or Email 24 hours before arrival. Check-out must be completed by 10:30 AM.